:root{--navy:#1e2a5e;--navy-2:#2c3a78;--maroon:#8a1c3a;--bg:#f4f5f9;--card:#fff;--line:#e3e5ee;--text:#1d2133;--muted:#6b7089;--green:#1d8a55;--green-bg:#e3f5ec;--amber:#a86500;--amber-bg:#fdf1dc;--red:#b42318;--red-bg:#fdecea;--blue-bg:#e8edfb;--r:10px}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;font-size:14px;color:var(--text);background:var(--bg)}
a{color:var(--navy-2);text-decoration:none}
a:hover{text-decoration:underline}
h1{font-size:20px;margin:0 0 14px;font-weight:600}
h2{font-size:16px;margin:0 0 10px;font-weight:600}
h3{font-size:14px;margin:0 0 8px;font-weight:600}
.muted{color:var(--muted)}.small{font-size:12px}.right{text-align:right}.nowrap{white-space:nowrap}
.hidden{display:none!important}
/* layout */
.app{display:flex;min-height:100vh}
.side{width:210px;background:var(--navy);color:#fff;flex-shrink:0;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.brand{display:flex;align-items:center;gap:10px;padding:16px 14px;border-bottom:1px solid rgba(255,255,255,.12)}
.brand img{width:34px;height:34px;border-radius:8px}
.brand b{font-size:15px;display:block}.brand span{font-size:11px;opacity:.75}
.nav{padding:8px;flex:1;overflow:auto}
.nav a{display:flex;align-items:center;gap:10px;color:#dfe3f5;padding:9px 10px;border-radius:8px;margin-bottom:2px;font-size:14px}
.nav a:hover{background:rgba(255,255,255,.08);text-decoration:none}
.nav a.on{background:#fff;color:var(--navy);font-weight:600}
.nav .cnt{margin-left:auto;background:var(--maroon);color:#fff;border-radius:10px;font-size:11px;padding:1px 7px}
.side-foot{padding:10px 14px;font-size:12px;border-top:1px solid rgba(255,255,255,.12)}
.side-foot button{width:100%;margin-top:6px;background:transparent;color:#fff;border-color:rgba(255,255,255,.35)}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.top{background:#fff;border-bottom:1px solid var(--line);padding:10px 18px;display:flex;align-items:center;gap:12px;position:sticky;top:0;z-index:20}
.top .who{margin-left:auto;display:flex;align-items:center;gap:12px}
.menu-btn{display:none}
.bell{position:relative;cursor:pointer;font-size:18px;background:none;border:none;padding:4px 8px}
.bell .dot{position:absolute;top:0;right:0;background:var(--maroon);color:#fff;border-radius:9px;font-size:10px;padding:0 5px}
.page{padding:18px;max-width:1300px;width:100%}
/* controls */
button,.btn{font:inherit;border:1px solid #c9ccda;background:#fff;color:var(--text);padding:7px 13px;border-radius:8px;cursor:pointer;display:inline-flex;align-items:center;gap:6px;white-space:nowrap}
button:hover,.btn:hover{background:#f2f3f8;text-decoration:none}
button.primary,.btn.primary{background:var(--navy);color:#fff;border-color:var(--navy)}
button.primary:hover{background:var(--navy-2)}
button.maroon{background:var(--maroon);color:#fff;border-color:var(--maroon)}
button.danger{color:var(--red);border-color:#f0c4c0}
button.sm{padding:4px 9px;font-size:12px}
button:disabled{opacity:.55;cursor:default}
input,select,textarea{font:inherit;border:1px solid #c9ccda;border-radius:8px;padding:7px 10px;background:#fff;color:var(--text);width:100%}
textarea{resize:vertical;min-height:70px}
input:focus,select:focus,textarea:focus{outline:2px solid #b9c3ef;border-color:var(--navy-2)}
label{display:block;font-size:12px;color:var(--muted);margin-bottom:4px}
.field{margin-bottom:12px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 14px}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.spacer{flex:1}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px;margin-bottom:14px}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:14px}
.stat{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:12px 14px}
.stat .l{font-size:12px;color:var(--muted)}.stat .v{font-size:22px;font-weight:600;margin-top:2px}
.badge{display:inline-block;font-size:11px;padding:2px 8px;border-radius:10px;background:#eef0f6;color:#444a63;white-space:nowrap}
.badge.green{background:var(--green-bg);color:var(--green)}.badge.amber{background:var(--amber-bg);color:var(--amber)}.badge.red{background:var(--red-bg);color:var(--red)}.badge.blue{background:var(--blue-bg);color:var(--navy-2)}.badge.maroon{background:#f8e6eb;color:var(--maroon)}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}
.chip{border:1px solid var(--line);background:#fff;border-radius:16px;padding:4px 11px;font-size:12px;cursor:pointer}
.chip.on{background:var(--navy);color:#fff;border-color:var(--navy)}
table{width:100%;border-collapse:collapse;background:#fff}
th,td{padding:9px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
th{font-size:12px;color:var(--muted);font-weight:600;background:#fafbfd}
tr.click{cursor:pointer}tr.click:hover td{background:#f7f8fc}
.tablewrap{border:1px solid var(--line);border-radius:var(--r);overflow:auto;background:#fff}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:14px;overflow-x:auto}
.tabs a{padding:9px 14px;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap}
.tabs a.on{color:var(--navy);border-bottom-color:var(--navy);font-weight:600;text-decoration:none}
.tabs a:hover{text-decoration:none;color:var(--navy)}
.empty{text-align:center;color:var(--muted);padding:30px 10px}
/* lead page */
.lead-grid{display:grid;grid-template-columns:320px 1fr;gap:14px}
.avatar{width:46px;height:46px;border-radius:50%;background:var(--blue-bg);color:var(--navy);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:16px;flex-shrink:0}
.kv{display:grid;grid-template-columns:100px 1fr;gap:6px 8px;font-size:13px}
.kv div:nth-child(odd){color:var(--muted)}
.actions{display:flex;flex-wrap:wrap;gap:6px;margin:12px 0}
.timeline{border-left:2px solid var(--line);margin-left:8px;padding-left:16px}
.tl{position:relative;padding:0 0 14px}
.tl:before{content:"";position:absolute;left:-23px;top:3px;width:10px;height:10px;border-radius:50%;background:#fff;border:2px solid var(--navy-2)}
.tl.wa_in:before,.tl.wa_out:before{border-color:var(--green)}
.tl.call:before{border-color:var(--maroon)}
.tl .t{font-size:13px;white-space:pre-wrap;word-break:break-word}
.tl .m{font-size:11px;color:var(--muted);margin-top:2px}
/* inbox */
.inbox{display:grid;grid-template-columns:320px 1fr;height:calc(100vh - 110px);min-height:420px;border:1px solid var(--line);border-radius:var(--r);overflow:hidden;background:#fff}
.chatlist{border-right:1px solid var(--line);overflow:auto}
.chatlist .search{padding:10px;border-bottom:1px solid var(--line);position:sticky;top:0;background:#fff}
.ci{padding:10px 12px;border-bottom:1px solid var(--line);cursor:pointer;display:block;color:inherit}
.ci:hover{background:#f7f8fc;text-decoration:none}.ci.on{background:var(--blue-bg)}
.ci .n{font-weight:600;display:flex;gap:6px;align-items:center}.ci .p{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.unread{background:var(--green);color:#fff;border-radius:10px;font-size:11px;padding:0 7px;margin-left:auto}
.conv{display:flex;flex-direction:column;min-width:0}
.conv-head{padding:10px 14px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}
.msgs{flex:1;overflow:auto;padding:14px;background:#efeae2}
.bub{max-width:72%;padding:7px 10px;border-radius:9px;margin-bottom:6px;font-size:13.5px;white-space:pre-wrap;word-break:break-word;box-shadow:0 1px 0 rgba(0,0,0,.06)}
.bub.in{background:#fff}.bub.out{background:#d9fdd3;margin-left:auto}
.bub .meta{font-size:10.5px;color:#667;text-align:right;margin-top:3px}
.bub img{max-width:240px;border-radius:6px;display:block;margin-bottom:4px}
.bub audio{max-width:240px}
.daysep{text-align:center;margin:8px 0}.daysep span{background:#e1ddd5;font-size:11px;padding:2px 10px;border-radius:8px;color:#555}
.composer{border-top:1px solid var(--line);padding:10px;background:#fafafa}
.composer textarea{min-height:42px;height:42px}
.wbar{font-size:12px;padding:6px 12px;border-bottom:1px solid var(--line)}
.wbar.open{background:var(--green-bg);color:var(--green)}.wbar.closed{background:var(--amber-bg);color:var(--amber)}
/* modal + toast */
.modal-bg{position:fixed;inset:0;background:rgba(20,24,45,.45);display:flex;align-items:flex-start;justify-content:center;z-index:100;padding:40px 12px;overflow:auto}
.modal{background:#fff;border-radius:12px;width:100%;max-width:520px;padding:18px}
.modal.wide{max-width:760px}
.modal .foot{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
.toasts{position:fixed;right:16px;bottom:16px;z-index:200;display:flex;flex-direction:column;gap:8px}
.toast{background:#1d2133;color:#fff;padding:10px 14px;border-radius:8px;max-width:340px;font-size:13px;box-shadow:0 4px 14px rgba(0,0,0,.2)}
.toast.err{background:var(--red)}.toast.ok{background:var(--green)}
.notif{position:absolute;right:16px;top:52px;width:330px;max-height:420px;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.12);z-index:50}
.notif a{display:block;padding:10px 12px;border-bottom:1px solid var(--line);color:inherit;font-size:13px}
.notif a.new{background:#f5f7ff}
/* auth */
.auth{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px;background:var(--navy)}
.auth .box{background:#fff;border-radius:14px;padding:26px;width:100%;max-width:420px}
.auth .logo{display:flex;align-items:center;gap:10px;margin-bottom:18px}
.auth .logo img{width:44px;height:44px;border-radius:10px}
.disclosure{background:#f6f7fb;border:1px solid var(--line);border-radius:8px;padding:10px;font-size:12px;color:#444a63;margin-bottom:10px}
.check{display:flex;gap:8px;align-items:flex-start;font-size:13px;color:var(--text)}
.check input{width:auto;margin-top:2px}
/* whatsapp setup */
.wa-hero{text-align:center;max-width:460px;margin:10px auto}
.wa-icon{width:52px;height:52px;border-radius:50%;background:var(--green-bg);color:var(--green);display:flex;align-items:center;justify-content:center;font-size:26px;margin:0 auto 8px}
.note{background:var(--amber-bg);color:#6e4300;border-radius:8px;padding:9px 12px;font-size:13px;margin:10px 0}
.note.blue{background:var(--blue-bg);color:#283a7a}
.note.green{background:var(--green-bg);color:#145c39}
.steps{display:flex;gap:6px;margin:10px 0 16px;flex-wrap:wrap}
.step{flex:1;min-width:110px;text-align:center;font-size:12px;padding:8px 4px;border-radius:8px;background:#eef0f6;color:var(--muted)}
.step.done{background:var(--green-bg);color:var(--green)}.step.now{background:var(--navy);color:#fff}
.bar{height:6px;background:#e3e5ee;border-radius:3px;overflow:hidden}.bar i{display:block;height:6px;background:var(--green)}
pre.code{background:#f6f7fb;border:1px solid var(--line);border-radius:8px;padding:10px;font-size:12px;overflow:auto;white-space:pre-wrap;word-break:break-all}
.copy{display:flex;gap:6px}.copy input{font-family:ui-monospace,Consolas,monospace;font-size:12px}
/* mobile */
@media (max-width:860px){
  .side{position:fixed;left:-230px;z-index:90;transition:left .2s;width:220px}
  .side.open{left:0;box-shadow:0 0 30px rgba(0,0,0,.3)}
  .menu-btn{display:inline-flex}
  .page{padding:12px}
  .lead-grid{grid-template-columns:1fr}
  .grid2,.grid3{grid-template-columns:1fr}
  .inbox{grid-template-columns:1fr;height:calc(100vh - 90px)}
  .inbox.has-chat .chatlist{display:none}
  .inbox:not(.has-chat) .conv{display:none}
  .bub{max-width:88%}
  .top .who .nm{display:none}
  table.cards thead{display:none}
  table.cards tr{display:block;border-bottom:1px solid var(--line);padding:8px 4px}
  table.cards td{display:block;border:none;padding:2px 8px}
  table.cards td.hide-m{display:none}
}
.menu-back{display:none}
@media (max-width:860px){.menu-back{display:inline-flex}}
.lead-grid>div,.main,.page{min-width:0}
.main{overflow-x:hidden}
.tl .t{overflow-wrap:anywhere}